Shipping policy

Order processing

Orders are typically processed within 2-5 business days after payment is confirmed, excluding weekends and holidays. Processing times may vary during product launches, peak seasons, holidays, or supplier inventory updates.

Shipping destinations

We currently ship to the destinations available at checkout. If your destination is not available at checkout, we are not able to ship there at this time.

Shipping rates

Free shipping is available on orders over $39. For orders below the free-shipping threshold, shipping charges, if applicable, are calculated and displayed at checkout before payment.

Estimated delivery time

Most orders arrive within 7-15 business days after shipment. Delivery times are estimates only and may vary depending on the carrier, destination, customs processing, weather, holidays, and other factors outside our control.

Order tracking

When your order ships, you will receive a shipping confirmation email with tracking information when tracking is available. Tracking updates may take 24-72 hours to appear after the carrier receives the package.

Incorrect shipping information

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, returned, or delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.

Customs duties and taxes

International orders may be subject to customs fees, import duties, taxes, or other charges. These charges are the customer's responsibility unless otherwise stated at checkout.

Lost, delayed, or damaged packages

If your order is delayed, lost, or arrives damaged, contact us at support@doluchi.com with your order number and details. We will work with the supplier and carrier to help resolve the issue.

Contact

For shipping questions, contact us at support@doluchi.com.