Refund policy

Last updated: October 25, 2026

30-day return window

You may request a return within 30 days of receiving your order.

What can be returned

Supplements and topical products must be unopened and sealed, in their original packaging. Sleep accessories and devices must be unused and in their original packaging. Opened or used products cannot be returned unless they arrived damaged, defective, or were not the item you ordered.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us within 7 days of delivery at support@doluchi.com with your order number and a photo. We will send a replacement or issue a full refund, and you will not need to pay return shipping.

How to start a return

Email support@doluchi.com with your order number and the email used at checkout. We will reply with return instructions. Items sent back without a prior return request cannot be accepted.

Return shipping

Unless the return is due to our error (damaged, defective, or wrong item), return shipping costs are the customer's responsibility.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

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